航班到得早，顺利取车，可是刚到酒店停车场，不看停车提示导致后窗玻璃撞碎，立刻拨打911，警察叔叔很快到，其中会中文的原籍西安的警察帮忙致电AVIS公司解决，就近没有同款车型，我们立即前往机场柜台，不到半小时就换开了一辆同款车型，愉快的体验啊！
明明白白消费、一站式服务、提醒很到位，我的第二次租车体验啦，下次仍然在租租车APP搞定
自驾游的最大好处是不赶时间、不赶路，找到最适合自己的方式开启愉快的旅程，有家人在左右，不孤单、走到哪里都有家的感觉
经典租车公司，值得信赖
满意
没有排队，但是工作人员速度慢
全程无人工服务，价格便宜
They gave me a car at the airport that I did not reserve and said that it was the only type that was available (I reserved a family sedan and they gave me a Jeep Wrangler). The car also had problems with the steering column (so I was constantly fighting against oversteering, which was very dangerous to drive) and no fluid in the windscreen washer. I tried to change the car at the Sheraton Waikiki branch on the second morning, and the lady there gave me a even worse response (she said that she could not help as they only had convertibles there, and I should call, while I told her I called all no.s possible available under AVIS, left voice messages, etc with no results. Then I had to insist to get her to call internal lines to the airport branch and she relunctantly did. She waited on the call for 20 seconds and said she could not get through, so she repeated that I should drive to the airport branch and try my luck). No smile, no sense of being apologetic for a poor service, etc. Terrible after sales customer service. This is the worst, with numerous experience renting cars with major car rental companies all over US.
The APP works pretty well. I think the rates are reasonable too, but I never checked and compared.
Try another car rental. AVIS just got on my blacklist although the whole industry has similar issues.
