They gave me a car at the airport that I did not reserve and said that it was the only type that was available (I reserved a family sedan and they gave me a Jeep Wrangler). The car also had problems with the steering column (so I was constantly fighting against oversteering, which was very dangerous to drive) and no fluid in the windscreen washer. I tried to change the car at the Sheraton Waikiki branch on the second morning, and the lady there gave me a even worse response (she said that she could not help as they only had convertibles there, and I should call, while I told her I called all no.s possible available under AVIS, left voice messages, etc with no results. Then I had to insist to get her to call internal lines to the airport branch and she relunctantly did. She waited on the call for 20 seconds and said she could not get through, so she repeated that I should drive to the airport branch and try my luck). No smile, no sense of being apologetic for a poor service, etc. Terrible after sales customer service. This is the worst, with numerous experience renting cars with major car rental companies all over US.
The APP works pretty well. I think the rates are reasonable too, but I never checked and compared.
Try another car rental. AVIS just got on my blacklist although the whole industry has similar issues.
快捷 方便 一登記完往停車場自行取車
因當地公司沒有交代贈送司機及一不用滿油還車 只要跟客服說明 他們很快解決
檀香山比較多車 但有禮貌 左軚
服务人员耐心仔细，如有中文服务更好
方便快捷
方便
整体服务还不错
挺好的
