My flight from Vancouver to Toronto was delayed for three hours, I called the customer service about the delay and was told that they would wait for me if I arrived even after their closing time 2:00 am. Fortunately, I got there at about 1:58 and was able to pick up an upgraded new car. The younger receptionist was kind and patient enough to help me get to know the car for a while. However, after the office was quickly closed and the two receptionists left, a lady with two children hurried to the office and wished to pick up her rented car. It’s obvious her flight was delayed too. It was around 2:30 am, and I felt sorry for her that the staff at the Aloma didn’t wait for her as she had called the company about her delay and she booked the car 4 months ago. It was definitely a nightmare for her with two children at 2:30 am without a car in a strange airport. I wished I could help her but I was new here in Toronto too. Seeing her getting the contact with the customer service, I left with my daughter and hoped that her problem could be solved immediately.
客服不错，可惜实体门店的做法无法达到客服承诺“可以因误机会等待客人的事。”希望客服和实体店有更好的沟通。当然门店工作人员确实也很辛苦，如果因为飞机延误经常延迟下班时间。是否有更好的做法，比如自助取车。
尼亚加拉瀑布小镇路边停车场比酒店便宜些。
机场取车比较方便，顺着指示，很容易找，虽然语言不大通，也顺利拿到了车，还车就比较难找了，因为要到地下二层，地面的办公室不好找，好不容易找到了，却没有人在。好在还车很快，也不检查。
很快捷。
很快速的办理手续 没有推荐其他保险
挺好的 预定和取消都方便
车辆非常新，流程指引清晰
租车前后，推送的租车流程和注意事项非常清晰全面
